Terms and Conditions
Thank you for visiting and shopping with UK Flooring Supplies Online. It is our aim to provide an easy to use website for all of your flooring requirements at the best prices available online. We also want to offer guidance to using our site and purchasing from us without any confusing jargon.
By accessing any areas of www.ukflooringsuppliesonlinr.co.uk the user acknowledges the notices, and agrees to the terms and conditions, set out below. UK Flooring Supplies Online owns and operates the ukflooringsuppliesonline.co.uk website. When you as the customer place an order via our website you should always receive an order confirmation email from us. This is your confirmation that we have received your order successfully. If you do not see the email in your inbox please check your junk/ spam and if you still fail to find the confirmation, please do not hesitate to contact us.
We aim to process orders within a reasonable timescale. As soon as we receive a confirmed delivery date from our suppliers/ manufacturers we send our customers an email confirming delivery details. Your order status is then usually changed to ‘completed’ within a few hours and as a result you will receive another email with VAT invoice attached for your records. Delivery in most cases is next working day when ordered before 12 midday, however delivery can be up to 4 working days. If next day delivery is imperative to your order please always call our offices before placing the order to ensure that next day delivery is possible. If the foods in your order are not available within a reasonable time frame we will e-mail you to advise you of this and, if there is to be a delay, determine if you wish to continue with the transaction or offer you the opportunity to cancel your order.
1. UK Flooring Supplies Online & Customers
All orders for goods (the “Goods”) to be supplied by UK Flooring Supplies Online or any of its subsidiary companies as the case may be (hereinafter referred to as the “Company”) are subject to these conditions of sale and the placing of an order by a buyer (“the Buyer”) will constitute acceptance of these conditions.
2. Modification of these conditions
These conditions may not be modified or varied unless UK Flooring Supplies Online agrees in writing and UK Flooring Supplies Online will not be deemed to accept any other conditions not waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the Buyer. No person has authority on behalf of the Company to vary any conditions except by a written variation signed by a director or the company secretary.
2.1. UK Flooring Supplies Online only processed orders after the goods are purchased online and full payment has been received.
3. Validity of quotations
Quotations from the Company are stated to be open for a time frame of UK Flooring Supplies Online‘a discretion. No binding contract will be created by the acceptance by the Buyer of the Company’s quotation until notice of such acceptance has been given in a purchase order and has either been signed by the Company’s duly authorised representative or the Company has indicated to the Buyer orally or in writing its acceptance of such order.
4. How these conditions apply
If the Buyer places an order with the Company without requesting a quotation from the Company or before such quotation has been provided, all deliveries carried out in satisfaction of such order will be subject to these conditions.
5. New accounts
Buyers are requested to make purchases via our website. Buyers wishing to open a credit account are requested to complete and sign an Application for Credit Account form (“Application Form”). The Proprietor(s), Partner(s) or an authorised employee (if a Limited Company), must sign the Application Form. Application forms must be submitted with the last twelve months of audited accounts. Until an Application Form has been received and a credit account approved [in writing], orders will not be accepted until cleared funds have been received. Credit accounts are subject to a minimum spend of £100.00 GBP per order.
6. Settlement terms
Unless otherwise agreed by the Company in writing, accounts are payable in full prior to delivery of the Goods taking place. If the Buyer has exceeded any agreed credit terms, the Company may demand immediate payment of all amounts outstanding from the Buyer to the Company on any account. The Company reserves the right to withdraw credit at any time and demand immediate payment of all monies outstanding.7. Interest claimed for late payment
The Company, at its discretion, shall be entitled to exercise it’s statutory right to claim interest under the Late Payment of Commercial Debts Regulations 2002, as modified or re-enacted from time to time. The Company may exercise this right, in addition to any other rights it may have in respect of Goods or non-payment.8. Payment in instalments
Where the contract is to be or may be fulfilled in separate instalments, deliveries or parts, payment for each such instalment delivery or part will be made as if the same constituted a separate contract. Failure by the Buyer to pay for an instalment in accordance with this clause will entitle the Company without prejudice to it’s other rights and remedies to suspend further deliveries of Goods under any other contract to the Buyer, pending payment by the Buyer.9. Debt recovery
The Buyer will indemnify the Company against all cost, losses and liability including but not limited to all legal expenses and disbursements incurred by the Company in recovering any amount which is overdue from the Buyer to the Company pursuant of the Agreement or otherwise.10. Prices
Unless otherwise agreed in writing all orders are executed subject to prices and any relevant discounts ruling at the date of receipt of the order and any price list of the Company whether published or not will not affect the right of the Company to charge for Goods in accordance with this clause. All prices are subject to the addition of Value Added Tax at the appropriate rate. Payment of the Price quoted and the VAT must be paid at sale, prior to delivery arrangements being made.11. Our right to adjust rates & prices
In the event of termination, variation or suspension of a contract on the Buyer’s instruction or by lack of instruction, the contract price will be adjusted to reflect the additional costs incurred by the Company. Where a price per unit has been quoted and the Buyers requires a smaller number of units to be delivered than those quoted for, the Company reserves the right to adjust the rates of prices applicable thereto.12. Credit
Any contract will be subject to the Company being satisfied as to the Buyer’s credit worthiness and without prejudice to the generality of the foregoing the Company may in its absolute discretion, having informed the Buyer that the Goods are ready for delivery, refrain from delivering the Goods until such time as the Buyer tenders the purchase money to the Company in a form satisfactory to the Company.13. Delivery
UK Mainland Delivery
Fast Delivery
We aim to deliver next working day, or on your preferred date of delivery, however we cannot guarantee your chosen day or the speed of our deliveries, please allow 1-5 working days for your delivery.
Free Delivery
Currently all orders with a value over £175.00 ex VAT qualify for free delivery to the UK mainland. The standard delivery charge that applies for all orders under £175.00 (ex VAT) is £25.00. Exemptions to this may be for products marked as ‘contact us for a price’.
Delivery Options
The majority of the products on our website are also available to collect from our partner distribution centres across the UK. Please refer to the check out page for location details. Simply select collection at the check out page and select the location you would like to collect your order from. We will then email you within a few hours of receiving your order to let you know when your order will be ready and we will also provide you with a collection reference which will be needed when collecting your order. Please note that not all of our collection depots stock every item on our site and therefore it is not always possible to collect your order on the same day that it is placed. If you need to collect an order on the same day please call our friendly and helpful team before placing your order on our site and we will gladly check stock for you. Please note products by the following manufacturers are not available to collect; Heckmondwike, Burmatex, Paragon, Gradus carpets and Interface.
How your order is delivered
Deliveries are made ‘kerbside’. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan ahead, and arrange a second pair of hands to help if you’re receiving lots of boxes, especially if your order is for a room not on the ground floor. Please note: This applies to flats, tower blocks, high rises etc.
Missing Items
When your order is delivered or when you collect your order from one of our partner branched you will be asked to sign a ‘proof of delivery’ (POD) document. On the document it will clearly state the details of the products and the quantity. Please check the information is correct on the POD and ensure the correct product and quantity before signing. The driver or member of staff (if collecting) will give you a copy of the POD for your records. If you have a dispute regarding products received or quantity we can only investigate further if you noted on the proof of delivery.
Failed Deliveries
If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.
Condition of Goods
Faulty Goods
If you have faulty, missing or incorrect goods then please contact a member of our customer service team via e-mail sales@ukflooringsuppliesonline.co.uk or by phone 01455288504
In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we do not accept responsibility for goods lost or damaged in transit.
Missing or Damaged Goods
If you find that any items in your order from Uk Flooring Supplies Online have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note / POD (as mentioned above) and contact us immediately.
Please note: We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.
Your responsibility
You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.
UK Flooring Supplies Online cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition. We also cannot cancel or accept any returns for exchange or refund on bespoke items such as ‘cuts’ of vinyl or carpet cut to your requirements.
You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.
14. Our returns and Cancellation Policy
Here at UK Flooring Supplies Online we pride ourselves in supplying top quality goods at great value. However, sometimes projects don’t go to plan or we change our minds. Here’s our jargon-free terms for Returns and Cancellations.
Cancellation or return of your purchase
If you change your mind you can cancel your order up to the day before delivery, providing the materials ordered are not bespoke/ cut to your specific requirements such as carpet sheet and vinyl sheet. Most products can also be returned to us within 14 days from the day of delivery. Simply advise of your request to return by email and we can advise further. Goods may have to be returned back to us at customer’s expense. Although we will always do what we can, there are some products which we cannot always accept return of such as Luxury vinyl tiles especially where the quantity is small and therefore wouldn’t be able to be matched to an existing batch for resale in a larger quantity. Bespoke items such as vinyl sheet and carpet sheet also cannot be returned. We also cannot accept returns of any adhesive / preparation products in tins or tubs even if unopened- this is due to the fact we cannot guarantee how they have been stored for example at what temperature and this can affect the product. Please be aware that a restocking fee may also apply when returning some products.
Faulty Goods
If your order arrives with a manufacturing fault, report this within 48 hours and we will make all the necessary arrangements to have the goods replaced without cost to you.
How to return your purchase
- Please contact us via Email
- 2. Our customer service team will supply you with a returns number.
Your responsibilities when returning your order
- You are responsible for arranging courier transport and for the safe return of goods (making sure they are well protected).
- Costs for damaged goods will be taken from the total amount refunded.
- Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in “as new” condition and within 30 days of purchase.
Products that cannot be returned
- Unfortunately, we cannot accept returns for products which are bespoke, made to your specifications or cut from a roll unless they’re faulty.
- We cannot except returns for the following items: Accessories, Glue, Tools, Tubs, Bags and LVT Design/Feature/Inlay Strips.
When we have the right to decline your return request
In some circumstances we may refuse your return, with the following reasons.
- If you no longer want an item (eg because it’s the wrong size or colour), bespoke items cut to your size requirement such as carpet sheet or vinyl sheet, luxury vinyl tiles under 50m², adhesives, screeds and ply- this is due to us not knowing how they have been stored.
Failed Deliveries
If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.
15. Passing of Title/Risk
Risk of damage to or loss of the Goods will pass to the Buyer upon delivery.
16. Ownership of the Goods
Ownership of the Goods will not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of the Goods and all other sums which are or which become due to the Company from the Buyer on any account.
17. Descriptive matter, Specifications & Illustrations
All descriptive and forwarding specifications, drawings and particulars of weights and dimensions issued by the Company are approximate only and intended only to present a general idea of the goods to which they refer and will not form part of the contract. All particulars are provided by the manufacturer.
